Shipping policy
Last updated: 8 August 2026
1. Where We Ship
We currently ship across India to all PIN codes serviceable by our courier partners. Enter your PIN code at checkout to confirm serviceability. We do not ship internationally at this time.
2. Order Processing
Orders are processed on business days (Monday to Saturday, excluding public holidays). Orders are dispatched within 1–2 business days of confirmation. Orders placed after 4:00 PM IST, or on a Sunday or holiday, are processed the next business day.
During sale periods and new launches, processing may take an extra 1–2 days. We'll flag this on the site if it happens.
3. Delivery Timelines
Estimated from the date of dispatch:
| Destination | Estimated delivery |
|---|---|
| Chennai and Tamil Nadu | 2–4 business days |
| Metro cities | 3–5 business days |
| Rest of India | 5–8 business days |
| North-East, J&K, Ladakh, Andaman & Nicobar, remote PIN codes | 7–12 business days |
These are estimates provided by our courier partners, not guarantees. Weather, strikes, local restrictions, festival volumes and other events outside our control may cause delays.
4. Shipping Charges
- Free shipping on all orders of ₹1,499 and above
- Orders below ₹1,499: flat ₹99
Charges are displayed at checkout before payment.
5. Payment
We are a prepaid-only store. Cash on Delivery is not available. We accept UPI, debit and credit cards, net banking and wallets.
6. Tracking
You'll receive a tracking link by email and SMS/WhatsApp once your order is dispatched. Tracking can take up to 24 hours to go live after dispatch.
7. Delivery Address
Please double-check your address and phone number before placing the order. Address changes are possible only before dispatch — email service@rebalance.co.in immediately. We are not liable for non-delivery arising from an incorrect or incomplete address, or an unreachable phone number.
8. Delivery Attempts
Couriers typically make up to three attempts. If all three fail, the parcel returns to us. See "Non-Delivery and Undelivered Parcels" in our Refund, Return & Exchange Policy for what happens next.
9. Damaged Parcel on Arrival
If the outer packaging is visibly torn, tampered with, wet or resealed, please refuse delivery and notify us at service@rebalance.co.in the same day with photos. If you've already accepted it, report within 48 hours with photos and, ideally, an unboxing video.
10. Risk and Title
Risk in the goods passes to you on delivery to the address you provided, or to any person present at that address who accepts the parcel.
11. Multiple Shipments
Items in a single order may ship separately from different locations. You'll receive separate tracking for each, at no extra charge.
12. Contact
service@rebalance.co.in — replies within 24–48 hours, Monday to Saturday.