Refund policy

Last updated: 8 August 2026

We want the tee to fit and to last. If something's off, here's exactly how we handle it  no runaround.

1. Return Window

7 days from the date of delivery. Raise the request within that window; the pickup can happen after it.

2. What Qualifies for Return

The item must be:

  • Unused, unwashed and unworn
  • Free from stains, marks, body odour, perfume, deodorant, make-up or pet hair
  • With all original tags, labels and stickers attached and intact
  • In its original packaging, with the invoice

Try it on the way you would in a store — over an inner layer, without deodorant or perfume on. Once a tee is washed or worn out, we can't take it back.

3. What We Cannot Accept

  • Items returned after 7 days from delivery
  • Washed, worn, altered, damaged or soiled items
  • Items with tags removed or destroyed
  • Made-to-order, personalised or custom-printed items (custom name, custom artwork, custom size) — these are produced only for you and cannot be resold
  • Items bought under "Final Sale", "Clearance" or "No-Return" labelling, where clearly marked on the product page at the time of purchase
  • Free gifts, promotional items and gift cards
  • Items not purchased from rebalance.co.in

This does not apply where the product is defective, damaged, wrong, or not as described — in those cases you are covered regardless of the categories above, in line with your rights under the Consumer Protection Act, 2019.

4. Wrong, Damaged or Defective Item

Inspect your parcel on arrival. If the item is damaged, defective, wrong, or something is missing:

  1. Email service@rebalance.co.in within 48 hours of delivery with your order number
  2. Attach clear photos of the item, the defect, the shipping label and the outer packaging
  3. An unboxing video (single continuous take, starting before the packet is opened) is strongly recommended and is the fastest route to approval — especially for missing-item or tampered-parcel claims. Claims without one will still be assessed on the photos and courier records.

We will replace the item, or refund you in full including shipping charges, at your option. You will not bear any return shipping cost in these cases.

5. Exchanges (Size or Colour)

  • One exchange per order, within 7 days of delivery, subject to the same condition requirements above
  • Exchanges depend on stock availability. If your size is out of stock, we'll refund you instead
  • Exchange shipping is free if the size we sent doesn't match what you ordered, or the item is defective
  • For a change-of-mind size swap, reverse pickup and re-delivery charges apply as levied by our courier partnerfor your PIN code. We'll tell you the exact amount before we book it.

6. How to Raise a Return or Exchange

Email service@rebalance.co.in with:

  • Order number
  • Item name and size
  • Reason for return or exchange
  • Photos of the item with tags attached

We'll confirm within 48 hours and arrange the next step.

7. Pickup and Self-Ship

  • Reverse pickup is arranged wherever your PIN code is serviceable by our courier partner. Pickup charges are as applicable by the carrier for that PIN code — free where the item is defective, damaged, wrong or misdescribed, and deducted from your refund for change-of-mind returns. We confirm the amount with you before booking.
  • Please keep the item packed with tags and invoice, and hand it over unsealed if the executive asks to verify contents.
  • Three failed pickup attempts caused by unavailability at the address will close the request. You can re-raise it if you are still within the return window.
  • If your PIN code is not serviceable, self-ship the item to the address we provide by a reputed courier and share the tracking ID. We reimburse actual courier charges up to ₹100 on production of the receipt, credited with your refund. Please don't use a non-trackable service — we can't process what we can't trace.

8. Quality Check

Every returned item goes through a quality check on receipt. If it fails QC — worn, washed, stained, tags missing, wrong item sent back — we will inform you with photographs and ship the item back to you at no charge. No refund is issued in that case.

9. Refunds

Timeline: Refund is initiated within 2 business days of the returned item passing QC.

What's included:

  • Product value is always refunded in full for approved returns
  • Original shipping charges are refunded where the return is due to a defective, damaged, wrong or misdescribed item
  • For change-of-mind returns, original shipping charges are not refunded, and reverse pickup charges as levied by the carrier are deducted
  • Where an order qualified for free shipping only because of the returned item, the shipping benefit may be reversed and the ₹99 shipping charge deducted

Once we initiate the refund, the time it takes to appear in your account is controlled by your bank or payment provider. We'll share the ARN/reference number so you can follow it up.

10. Order Cancellation

Before dispatch: Cancel free of charge. Email service@rebalance.co.in as soon as possible. You will be refunded in full within 5–7 business days. No cancellation charge is levied.

After dispatch: The order can no longer be cancelled. You may refuse delivery, or accept it and raise a return under this policy.

Cancellation by us: We may cancel an order for stock unavailability, unserviceable PIN code, pricing or listing errors, or suspected fraudulent activity. You'll be informed and refunded in full.

11. Non-Delivery and Undelivered Parcels

If a parcel is returned to us undelivered because of an incorrect address, an unreachable phone number, or repeated unavailability, we will contact you. A re-shipping charge applies for a second attempt. If you'd rather not re-ship, we'll refund the product value after deducting the actual to-and-fro shipping cost.

12. Partial Returns

You may return one or more items from a multi-item order. If returning part of an order takes the remaining order value below ₹1,499, the ₹99 shipping charge may be deducted from your refund.

13. Escalation

Not happy with how a return was handled? Write to our Grievance Officer, Shivaramakrishnan B, at service@rebalance.co.in with your order number. Acknowledgement within 48 hours; resolution within one month.